1. What are cookies?

  • Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.

  • Windows Explorer, which is one of the main internet browsers, will usually store these files in a folder called ‘cookies’ in ‘documents and permissions’ on computers running Microsoft Windows.

  • Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.

2. What types of cookies are there?  

  • Strictly necessary cookies - essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with shopping baskets or e-billing. Without use of cookies, these features of the website could not operate.
  • Performance cookies - these collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.
  • Functionality cookies - these automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.
  • Targeting or Advertising cookies - similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected. This website does not currently use any targeting/advertising cookies.

3. What cookies does the website use?

  • ASP.NET sessions store information within a cookie for the functionality of the website. Sessions are deleted when the browser is closed. These session cookies do not share any information with third parties.
  • Google Analytics use cookies to track user activity. The data is then used to generate reports within the Google Analytics interface for United Utilities. More information can be found at:
  • YouTube cookies are used on the United Utilities website. More information can be found at:
  • If you manage your account online, some cookies help our website download your info quicker and display it in the right way.

Please note that any third party websites you may visit by hyperlink from our site may also use cookies, over which we have no control.

4. What happens if I don’t want to accept your cookies?  

By using and browsing the United Utilities website, you consent to cookies being used in accordance with our policy. If you do not consent, you must turn off cookies or refrain from using the site.

5. How do I delete cookies?

Most browsers allow you to turn off cookies. To do this, look at the 'help' menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates. More Information about cookies and how to reject them can be found from the Information Advertising Bureau at